Refund and Returns Policy

At Floretherbal, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds may be processed for purchases made through www.floretherbal.com.au within Pakistan.

By placing an order, you agree to this policy.

1. Eligibility for Returns

Due to the nature of herbal and wellness products, we accept returns only under the following conditions:

• The product is damaged, defective, or incorrect upon delivery.
• The product is unused, unopened, and in original packaging.
• The return request is made within 3 days of delivery.

We may require photo or video evidence to verify the issue.

2. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns if:

• The product has been opened or used.
• The product seal is broken.
• The return request is made after the allowed time period.
• The product was purchased during clearance or promotional sales (unless damaged).

3. How to Request a Return

To request a return, please contact us:

Email: info@floretherbal.com.au
Phone/WhatsApp: +92 302 820 6262

Please include:

• Your order number
• Clear photos/videos of the product
• Description of the issue

Our team will review your request within 1–2 business days.

4. Refund Process

If your return is approved:

• Refunds will be processed via the original payment method, OR
• In the case of Cash on Delivery (COD), via bank transfer or store credit.

Refunds may take 7–14 business days to reflect, depending on your bank or payment provider.

5. Replacement Policy

If a product is:

• Damaged during shipping
• Incorrectly delivered

We may offer a replacement at no additional cost, subject to stock availability.

6. Shipping Costs for Returns

• If the return is due to our mistake (damaged or wrong item), we will cover return shipping.
• If the return is due to customer preference, return shipping charges may apply.

7. Order Cancellation

• Orders may be cancelled before dispatch by contacting customer support.
• Once dispatched, cancellation is not guaranteed and will fall under this Return Policy.

8. Fraud Prevention & Abuse

Floretherbal reserves the right to refuse returns or refunds if:

• There is evidence of misuse.
• The return request does not meet our conditions.
• Fraudulent activity is suspected.

9. Contact Us

For any questions regarding returns or refunds:

Floretherbal
www.floretherbal.com.au
info@floretherbal.com.au
+92 302 820 6262
Operating Country: Pakistan