Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Herbal Products FAQ
Yes. Our products are made using carefully selected herbal and natural ingredients designed to support wellness and daily health.
Our products are formulated with natural ingredients. However, we recommend checking the ingredient list and consulting a healthcare professional if you have medical conditions or allergies.
Herbal products usually work gradually and naturally. Results may vary depending on the individual and consistent usage.
Most customers start noticing results within a few weeks of regular use.
Our products are made with natural ingredients, but individual reactions may vary.
If you experience irritation or discomfort, discontinue use and consult a healthcare professional.
If you are taking prescription medication or have a medical condition, please consult your doctor before using herbal products.
Yes. Floretherbal ensures that all products sold through our website are 100% authentic and quality checked.
Store products in a cool, dry place away from direct sunlight. Always keep them out of reach of children.
If you need to swap an item
Returns and Exchanges
We want every customer to have a great experience with Floretherbal. If something isn’t right with your order, we’re here to help.
If you receive a damaged, defective, or incorrect product, you may request a return or replacement within 3 days of receiving your order.
To be eligible for a return:
• The item must be unused and unopened
• The item must be in its original packaging
• Proof of purchase or order number must be provided
For hygiene and safety reasons, opened herbal products cannot be returned unless they are faulty or damaged.
If you received an incorrect item, please contact our support team within 48 hours of delivery.
Send us:
• Your order number
• Photos of the received product
Once verified, we will arrange a replacement or refund at no additional cost.
📧 info@floretherbal.com.au
📞 +92 302 820 6262
If your order arrives damaged during shipping:
Take clear photos of the damaged product and packaging
Contact our support team within 48 hours
We will review your request and arrange a replacement or refund if approved.
To request a return or replacement, contact our customer support team and provide:
• Order number
• Photos of the product
• Description of the issue
Our team will review your request within 1–2 business days.
If you entered the wrong address, please contact us immediately after placing your order.
If the order has not yet been shipped, we can update the address.
If the order has already been dispatched, changes may not be possible.
Yes, orders can be cancelled or modified before they are shipped.
Once an order has been processed or dispatched, cancellation may not be possible.
Please contact our support team as soon as possible for assistance.
Yes. If your product is damaged or incorrect, we can offer a replacement depending on product availability.
Our support team is available to assist you with any order or product inquiries.
📧 Email: info@floretherbal.com.au
📞 Phone / WhatsApp: +92 302 820 6262
🌐 Website: www.floretherbal.com.au
