Terms & Conditions
Welcome! These Terms & Conditions (“Terms”) govern your access to and use of the website www.floretherbal.com.au (“Site”), the purchase of products, and your relationship with Floretherbal (“we”, “us”, “our”). By using this Site, placing an order, or accessing our services, you agree to these Terms.
Please read them carefully.
- Introduction
1.1. These Terms apply to all users and purchases made on www.floretherbal.com.au.
1.2. By placing an order, you confirm that you accept these Terms.
1.3. If you do not agree with any part of these Terms, please do not use our Site.
- Eligibility
2.1 You must be at least 18 years old to make a purchase.
2.2 By placing an order, you confirm that you are legally capable of entering into a contract.
- Order Process
3.1 All orders are subject to acceptance and availability.
3.2 When you place an order, you will receive an email confirming receipt (“Order Confirmation”).
3.3 No contract is formed until we send the Order Confirmation.
3.4 We reserve the right to refuse or cancel any order for any reason, including stock unavailability, errors in pricing, or suspected fraud.
- Products and Information
4.1 We try to display product details accurately, including images and descriptions.
4.2 However, colors and appearance may vary slightly due to screen differences.
4.3 We do not guarantee that product descriptions are error-free.
- Pricing & Payment
5.1 Prices are shown in PKR (Pakistani Rupees) and include applicable taxes where required.
5.2 Shipping charges (if any) will be added at checkout.
5.3 We accept payments via secure third-party processors available on the Site.
5.4 Payment must be received in full before order fulfillment.
- Security & Fraud Prevention
6.1 For your protection, all transactions are encrypted using industry-standard technology.
6.2 We monitor for fraudulent activity. We may cancel or refuse orders if suspicious behavior is detected.
- Delivery & Shipping
7.1 We deliver within Pakistan unless stated otherwise.
7.2 Estimated delivery times are approximate and not guaranteed.
7.3 You must provide correct delivery information — we are not liable for failed deliveries due to inaccurate details.
7.4 Risk passes to you upon successful delivery by the courier.
- Cancellation, Return & Refunds
8.1 Orders can be cancelled before dispatch by contacting customer support.
8.2 Once dispatched, cancellations are subject to return policies.
8.3 Returns and refunds are processed according to our Returns & Refund Policy, which is a part of these Terms.
8.4 Refund payments may take up to 7–14 business days to reflect based on your bank/issuer.
- Warranties & Disclaimers
9.1 To the extent permitted by law, products are provided “as is”.
9.2 We do not guarantee results from product use.
9.3 We are not liable for indirect damages, loss of profit, or consequential loss.
- Intellectual Property
10.1 All content on this Site — including text, graphics, logos, images, and software — is owned or licensed by Floretherbal.
10.2 You may not copy, reproduce, distribute, or create derivative works without written permission.
- Privacy & Data Protection
11.1 Your personal information will be used in accordance with our Privacy Policy, available at www.floretherbal.com.au/privacy-policy.
11.2 By agreeing to these Terms, you consent to the collection and use of your data as described in the Privacy Policy.
- Third-Party Links
Our Site may link to third-party sites that are not operated by us. We are not responsible for the content or practices of these sites.
- Modifications to Terms
We may update these Terms at any time by posting the revised version here. The updated Terms apply from the revision date.
- Governing Law & Disputes
14.1 These Terms are governed by the laws of the Islamic Republic of Pakistan.
14.2 Any disputes shall be subject to the exclusive jurisdiction of courts in Pakistan.
- Contact Information
If you have any questions about these Terms, please contact us:
📞 Phone: +92 302 820 6262
📧 Email: info@floretherbal.com.au
🌐 Website: www.floretherbal.com.au
